Last Updated: 7 October 2026
Aurex Engineering Limited (“Aurex Engineering”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request our services, or otherwise interact with us.
We handle personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Aurex Engineering Limited
Company Number: 17471299
Registered Office: Office 1869 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Email: info@aurexengineering.co.uk
Telephone: [Insert Phone Number]
For questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Name and job title
- Company name
- Email address
- Telephone number
- Business address
- Project and service requirements
- Information included in enquiries, messages, drawings, plans, specifications, and other project documents
- Information provided when requesting a quotation or discussing a project
- Website usage and technical information, such as IP address, browser type, device information, and pages visited, where applicable
- Any other information you voluntarily provide to us
We only collect information that is reasonably necessary for our business and the services we provide.
3. How We Collect Your Information
We may collect personal information:
- When you complete a contact or enquiry form on our website
- When you request a quotation
- When you contact us by email or telephone
- When you provide project drawings, specifications, or other documents
- During discussions regarding our engineering, estimating, detailing, BIM, or architectural services
- When you communicate with us as a client, supplier, contractor, consultant, or other business contact
- Automatically through website technologies such as cookies and analytics tools, where applicable
4. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests
- Provide quotations and proposals
- Understand your project requirements
- Deliver engineering, detailing, estimating, BIM, and architectural services
- Communicate with you regarding projects and services
- Manage client and business relationships
- Prepare and manage project documentation
- Process contracts and invoices
- Improve our website, services, and customer experience
- Maintain business records
- Meet legal, regulatory, accounting, and administrative obligations
- Protect our website, systems, business, and users from fraud or security risks
We will only use your personal information for purposes that are lawful, fair, and transparent.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:
Contractual necessity
Where processing is necessary to provide services, prepare quotations, enter into a contract, or perform our contractual obligations.
Legitimate interests
Where processing is necessary for our legitimate business interests, such as managing business enquiries, maintaining client relationships, improving services, and operating our business, provided that these interests do not override your rights.
Legal obligation
Where we need to process information to comply with applicable legal, regulatory, accounting, or reporting requirements.
Consent
Where you have given us consent to use your information for a specific purpose. Where we rely on consent, you may withdraw it at any time.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share information where reasonably necessary with:
- Employees and authorised members of our team
- Professional advisers and consultants
- IT, hosting, email, and software service providers
- Business and administrative service providers
- Payment, accounting, or financial service providers
- Legal, regulatory, or government authorities where required by law
- Other project-related parties where necessary to provide services and where permitted by law
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure appropriate contractual and security arrangements are in place.
7. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements and that appropriate safeguards are in place where required.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include appropriate access controls, secure systems, restricted access to information, secure communications, and internal procedures for handling personal data.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
- The nature of our relationship with you
- Whether we are providing ongoing services
- Legal, accounting, or regulatory requirements
- Contractual obligations
- The need to resolve disputes or enforce agreements
- Our legitimate business requirements
When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it where appropriate.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, understand website usage, improve performance, and provide certain functionality.
Some cookies may be strictly necessary for the operation of the website. Where applicable, non-essential cookies, such as certain analytics or marketing cookies, will only be used in accordance with applicable requirements and your choices.
You can manage or restrict cookies through your browser settings and, where provided, our website cookie settings.
11. Your Data Protection Rights
Depending on the circumstances, you may have rights under applicable data protection law, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing
- Request transfer of your information in a structured, commonly used format where applicable
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy.
12. Direct Marketing
Where permitted by law, we may use business contact information to communicate with you about our services, company updates, or relevant business opportunities.
Where consent is required, we will obtain it before sending relevant marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
14. Children’s Privacy
Our website and services are intended for businesses and professional users and are not directed at children.
We do not knowingly collect personal information from children through our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or data protection obligations.
Any updates will be published on this page with a revised “Last Updated” date.
We recommend checking this page periodically for the latest version.
16. Complaints
If you have concerns about how we use or handle your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to lodge a complaint with the UK’s data protection supervisory authority:
Information Commissioner’s Office (ICO)
Website: [Insert ICO Website Link]
The ICO provides information and guidance on data protection rights and privacy matters.
17. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or wish to exercise your data protection rights, please contact:
Aurex Engineering Limited
Email: info@aurexengineering.co.uk
Telephone: [Insert Phone Number]
Address: Office 1869 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR
Company Number: 17471299
We aim to respond to privacy-related enquiries within a reasonable period and in accordance with applicable data protection requirements.
